5 Things That Matter When You Are Mastering Computer Repair

 Generally there are five things that you should do when repairing computers.

1. The Customers Data Is Always Important.
2. Use a program such as Acronis to clone the customers Hard Drive to a bench drive - this preserves data if things go bad.
3. Have a good set of programs to clean up viruses.
4. Have good access to parts for repair.
5. Always be honest with the customer.

 Yes there are other things that you should know if you are going to repair computers. First I would always use some kind of esd or electro static discharge protection. It's way to easy to damage a component with static electricity and never even know it. The customers computer will end up coming back and now you will be working on it for free. One this does not look good for a company, two you will have an unhappy customer and the result will be a loss of business. Remember customers keep you going.
 In today's world  of computers I would make sure that you are at least a+ certified. Most good companies will want their employees to have this certification. It indicates that you know what you are doing. Believe me I have seen some technicians do things that would make your hair stand on end. One key phrase to look out for is "That Is My Educated Guess or That Is My Uneducated Guess" The key word is guess. No successful decent service center should be making guesses. If they are walk away and don't come back otherwise they will have your money and you will end up with a boat anchor.
 There are plenty of excellent programs out on the internet that are free for cleaning up viruses, spyware, adware and malware. One of the most popular is Free Malwarebytes and is available from malwarebytes.org or it can be downloaded from bleeping.com . My advise is to use google.com and search for problems with any given program before using it. I have seen first hand where infections come in or malicious programs come in.
 Another thing that I would not practice as a computer technician is talking down to the customer. I have heard other technicians refer to customers as stupid or they don't know anything. I think the technician needs to go look in a mirror, because at some point they will be a customer and that must make you stupid. I would also not try to use crazy analogies when trying to explain something to a customer. This tactic will make you look ridiculous and it may make the customer feel like you are treating them as if they can't comprehend anything. The result in the long run will be a loss of business. I have had more compliments from customers when I put myself in their shoes.