The next thing I would do is download free malwarebytes, spybot and rogue killer. Update them and scan the system. This can be done from a clean boot or from the safe mode with networking. There are other programs such as combofix, adcleaner and other programs. There are links to these in some of my posts. They can be downloaded from bleeping.com and run. If you are finding lots of infections I would suggest that you take the computer to a good computer service center in your area.
Most customers always will say I have good virus protection. Their next question is why did it not work. Well the problem is no virus protection is 100% effective. That is why you should always have a current back up of your system and data. Current versions like windows 10 have the backup program in the control panel that was used in windows 7. This is actually a good program, but make sure to disconnect the back up drive when the back up is done. There are infections that can effect the back up drive. Also have a standard account and save data to it. Viruses like the cryptowall, crypto-locker and other ransom infections go for administrator accounts.
Stay safe and keep your computer running smoothly.
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