AVG Antivirus 2015 Virus Removal

 

Be careful who you speak to they may be part of the infection

If you are running AVG Antivirus and you get an infection beware if a phone number comes up for you to call. A friend of mine just had this happen. AVG indicated that his computer was infected. The program then gave him a phone number to call for help. He called the number and a person with a foreign accent proceeded to give him instructions on how to clean the infections off his computer. The person basically had him boot off of his windows 7 home premium disk. They then had him run something. The person then told him the virus was gone. He then noticed that the computer seemed to be stuck in the safe mode. He could not run any of his applications or get on the internet. His computer was basically rendered useless. He gave me a call and I looked at his computer for him.


  Well I booted the computer to the desktop and found that it was not stuck in the safe mode. It was booting to the normal mode. I checked the system and did not see any of his installed programs. I checked internet explorer to make sure there were no proxy settings checked. I also checked the device manager and found a number of system components that had no drivers installed. I took a look at the registry and found only one profile listed, so it was not an infection doing this. I proceeded to look at the root directory and found a file called windows.old . This folder had all of his data from the previous install. Folders were documents, pictures, favorites, desktop etc.... When this happens it is because someone booted off the windows 7 disk and chose to install a fresh load of the windows 7 operating system. It will then save all your data in the windows.old folder.
  I had to download the Ethernet driver so I could access the internet. I then activated the windows 7 software. The next step was to download all the software drivers for the system and install them. I also downloaded all the windows updates and installed them as well. Next I installed the Free AVG antivirus program, free malwarebytes and the current version of spybot. After this I installed what programs he had such as Libre Open Office. I moved all of his data back to the folders they were in before. The system is back up and running properly.
  So the question is was it really someone from AVG he was speaking to ? I myself do not think so, I have a feeling it may have been someone associated with the infection that was on the computer. If it was not, then it was a very poor technician. If that is the kind of help a paid version of AVG Antivirus gets you I would just go with the free version of avg. A good technician would never just suggest to wipe out the computer. There are other steps to take to clear out a virus from the computer. I wish he had contacted me that night when this had happened so I could have not had this happen. If anyone would like to see my methods check out this link to one of my posts

•  http://simpleviruscleaning.blogspot.com/2014/06/help-i-have-pop-ups-and-my-computer-is.html.

•  http://howtocleanviruses.blogspot.com/2014/05/viruses-malware-spyware-and-adwareoh-my.html

•  http://computerrepairetc.blogspot.com/2015/01/virus-removal.html

     These are just a few of my posts from some of my blogs. I hope this information is helpful.
  Thank You for reading.