Tuesday, March 24, 2020

Are Computer Service Centers Voiding Your Warranty ?

 Many computer service centers will try to sell you upgrades to the new laptop computer you are buying. I worked for one such company and they would have us open the laptop and add memory or replace the current sata or ssd drive with a different hard drive. One other trick they would do is clone the hard drive from one computer to all the computers and then change the product license key number.
 This is voiding the warranty on the laptops and desktops if they were not built by the company. If they built the computer, then they can upgrade items in it. The cloning of one computer and then cloning to all is a violation of the oem license agreement. The windows 10 oem software is only to be installed once on the computer it was sold with.
 As far as laptops go, if it is a brand such as Dell, Hewlett Packard, Lenovo, Asus, Acer Etc.... , it is against the warranty for anyone that is not warranty certified to open that laptop and change anything. Some manufacturers are smart enough to place a warranty sticker inside, so they can tell if someone was in it. The problem is that some service centers with use heat to loosen the adhesive, to remove the sticker and then put it back in place.
 We had one instance where we were to clone the current sata drive to a ssd drive that came out of previous laptops where the ssd was replaced. We then had to clone the sata to the ssd and then run the install set up on the ssd. If the manufacturer ever gets one of these for warranty repair. I am sure they are going to question this and not cover it under warranty.
 So you may be asking, how does the service center get away with this ? Well they try to always get the customer to bring the laptop in, so they can replace the drives back to the original configuration before they send it in for warranty repair. Any way you look at it, it is deceitful and dishonest. I would never do business with any company using these illegal tactics.
 If you see this kind of thing going on, turn them into the manufacturer.     

Thursday, January 30, 2020

Stop The Thieves From Installing Illegal Free Upgrades To Windows 10 From Windows 7

Stop The Thieves From Installing Illegal Free Upgrades To Windows 10 From Windows 7 

Yes there are many different companies that are still installing free windows 10 upgrades on windows 7 computers. They will try to justify it in their minds by saying we can still do it, so it must be okay. They just charge for the labor and never sell the windows 10 itself. I believe that these people are thieves and are stealing from Microsoft. I frankly can not understand how they can look at themselves in the mirror. They will install the free windows 10 upgrades on the general customers computers and on the computers in companies.

One day they will have to answer for their crimes and they will not be able to make any excuses. If you work for a company or know of a company doing this type of illegal procedure, turn them into Microsoft. Here is a link to a very interesting article I came across http://techgenix.com/free-windows-10-upgrade/

Thursday, October 31, 2019

Are You Paying Too Much For Your Computer Repair ?


Iwlikey Replacement DC Jack Charging Port DC in with Cable Harness for Dell Inspiron 15 3551 3552 3558 3559 Series, Compatible with 450.030060001 [1 Pack]


 I recently had a friend inform me about a repair he had done at a local computer service store. He brought in a laptop computer, because it would no longer turn on. The diagnoses fee was within the proper cost. They determined that the dc jack in the laptop was damaged. They contacted my friend and quoted in the repair cost, which consisted of parts and labor.
 The labor was actually within the usual cost limits. You should generally see the labor cost be between $75 to $125 per hour. This would be the repair labor cost in the service store and not onsite. Now where the problem comes in, is how much they are charging for the part. The actual cost is determined by where the part is coming from. By this I mean is it a new part from the manufacturer or is it a refurbished part from Ebay.
 This computer service center charged my friend about $35 dollars for the dc jack. This is way over priced as the usual cost of even a new dc jack is about $2 to $15 dollars. If you check out my link below, you will find that some dc jacks can be expensive due to who is selling it. Chances are is you shop around, you will find a much lower price and that is what the Computer Service Center will do to make the most profit they can. When my friend questioned about the part cost, they started lecturing my friend on how retail cost works. Well the problem is this is not retail as it is from a reseller on the internet. Most stores buy merchandise at wholesale prices and then sell them at the increased retail cost. This is how the store makes their profit.
 They explained to him that this is how a store makes a profit. They also explained to him that parts are marked up a certain percentage. Well this price was way over priced and this is a case of profit gouging. The computer service store should be making their profit in a refurbished repair off the labor repair repair cost and not the refurbished part.
 So my advise to anyone is find out how much a part actually costs whether it is refurbished off the internet from Amazon.com or Ebay.com . If you see this sort of thing going on, my advise is leave that computer store and never go back. I would also inform all your friends, so nobody else will be duped by these individuals.

 I have worked in this environment and have seen it first hand.

Click Here To See The Costs On Ebay For DC Jacks