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HELLO MICROSOFT CALLING...YOU'RE INFECTED |
We get customers all the time that call and say Microsoft called me and said I have a virus. Most unsuspecting customers do not realize that this is a fake call. It especially is not Microsoft calling you. It is a person who is trying to gain access to your computer. Generally once you give them the okay to remote into your computer the damage is already done. One of the first things they do is turn off the restore in windows. This way once you find out what they were doing you have no way to restore your computer to a previous good date before they were in there. They also remove any image backup you may have in a system.
So what else do these scumbags do to your computer. Generally they have installed a password so you can not enter your system. They may demand some money to have the password. They have also generally infected your computer with some kind of virus, malware, spyware and adware. There are some individuals that believe they can get back into the system. I have seen some websites out there having a person change and copy various statements into the registry. This may seem to work for awhile, but I have heard of the password problem coming back after a period of time. This is because it is sitting dormant in the system.
Okay so what do you do now ? Well the only course of action is to clean the hard drive of any infection you find. The next step is to save the data to another hard drive. Next re-install windows on your hard drive, activate, re-install all software, set up printers and copy all your data back to the system. Yes this is a tedious mess and will take some time. The worst part is if you had a windows 8 system originally. You will have to re-install windows 8, activate and install all drivers and updates. Next you will have to update the system to windows 8.1 as well as all windows updates. Then finally you will have to re-install windows 10, drivers and updates plus activate it depending on your windows 10 installation. All I can say is oh boy what fun. This takes alot of time and labor and on a older system may not be cost effective.
Okay so what should we do in the first place. First you should always have a back up of your system and data. That can change depending on your operating system. Windows 7 has it's back up in the control panel. You would have to have it set up and run previous to this infection. Windows 8, 8.1 and 10 have the file history for data and a manual image back up of the system. Always run the back up to an external hard drive and only connect it when the back up is due to run. This way if disaster or Murphy's Law appears you have a way of getting back to where you were.
The Moral Of The Story Is
NEVER LET ANYONE HAVE ACCESS TO YOUR SYSTEM UNLESS YOU KNOW THEM !!! MICROSOFT DOES NOT CALL ANYONE ABOUT INFECTIONS !!!